Terms of Service

These Terms govern your access to and use of Built Long. “Built Long,” “we,” “us,” and “our” refer to Long Play Works, Inc. By using the service, you agree to these Terms. You must be at least 18 or the age of legal majority where you live and have authority to act for any business you enroll. If you do not agree, do not use the service.

You must provide an email address you control and keep account information accurate. Built Long uses one-time codes and browser-bound sessions instead of passwords. You are responsible for securing your email account and devices and for activity performed through your session. Tell us promptly if you believe your account has been accessed without permission.

Built Long provides tools for business sites, structured project inquiries, opportunity tracking, client spaces, paid-consultation or deposit requests, subscription billing, and domains. Features may change as the service develops. Do not rely on Built Long as the only copy of critical business, financial, contract, or client records.

A project inquiry, accepted pipeline state, client-space decision, or sent deposit request does not create a signed engagement or guarantee a project. The business and prospect or client must separately agree on scope, fees, timing, deliverables, cancellation, and professional terms. Built Long is not a party to that relationship and does not guarantee inquiries, projects, advertising performance, or business results.

You retain ownership of your domain, selected work, media, advisory work, connected accounts, client relationships, and business data. You grant us a limited, non-exclusive license to host, process, reproduce, and display that material as needed to provide, secure, support, and maintain the service and carry out your instructions.

You are responsible for accurate public claims and for all rights and permissions needed for case-study images, recognizable people, testimonials, client-named work, and other material. You own your contracts, professional services, project delivery, refunds, disputes, taxes, licensing, and compliance, and must handle prospect and client information lawfully.

When client payments are active, the business is merchant of record for paid consultations and deposits through its connected payment account. The business is responsible for authorized amounts, fulfillment, cancellations, refunds, disputes, taxes, and client communication. Payment-service terms and processing fees apply separately. Any visibly labeled local simulation moves no money and satisfies no payment obligation.

Built Long prices and fees may change. Current prices, billing periods, included features, and applicable fees are available on the pricing page and shown before purchase or payment.

Client spaces organize selected media, discussion, review requests, and recorded approve-or-revise decisions. They are not a contract, procurement system, archival delivery service, or substitute for the business's professional records and backups.

Optional managed advertising services require separate approval and may have additional terms and fees. The business owns its advertising account, approves material decisions, funds advertising spend, and remains responsible for claims, media rights, and the advertising service's policies.

You may not use Built Long to:

• Break the law, violate rights, or publish deceptive, abusive, discriminatory, infringing, or harmful material.
• Publish selected work, client-named case studies, or testimonials without the permissions required for that use.
• Send spam, resell inquiries, scrape personal data, or use project information for unrelated marketing.
• Probe, bypass, disrupt, or misuse security controls, rate limits, access rules, or service infrastructure.
• Place exact access instructions, security details, occupant routines, or other unnecessary sensitive organization information in public or initial-inquiry fields.

Built Long and its software, design, branding, and documentation are owned by us or our licensors. These Terms give you a limited, revocable, non-transferable right to use the service; they do not transfer Built Long intellectual property to you. If you send feedback, we may use it without restriction or payment.

Built Long may experience interruptions, errors, maintenance, data loss, or substantial feature changes. To the fullest extent permitted by law, the service is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

To the fullest extent permitted by law, we and our directors, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from Built Long. Our total liability for claims relating to the service will not exceed the greater of $100 or the Built Long fees you paid in the 12 months before the event giving rise to the claim. These limits do not apply where prohibited.

You may stop using Built Long at any time and may contact us about closing your account. We may suspend or terminate access for a Terms violation, security risk, legal requirement, nonpayment, or material harm. When practical, we will provide notice and an opportunity to export business-owned data.

We may update these Terms as Built Long changes. We will update the effective date and provide additional notice before a material change takes effect when required. Questions can be sent through the contact form.